We are committed to safeguarding the privacy of our website visitors; and customers.
(1) What information do we collect?
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, the details of the product that you’re ordering, and any customisation or personalisation requirements. You may also choose to provide us with additional personal information, if you contact us directly.
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including sample requests.
(c) information that you provide to us for the purpose of registering with us
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us;
We will retain this information for twelve calendar months after order completion in order to fulfil your order and any supplementary orders; and if any issues are to arise, in order for these to be resolved.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We may use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(3) Why We Need Your Information and How We Use It
We may use your personal information:
(a) to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
(b) when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
(c) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
(d) to administer the website;
(e) to improve your browsing experience by personalising the website;
(f) to enable your use of the services available on the website;
(g) send statements and invoices to you, and collect payments from you;
(h) send you email notifications which you have specifically requested;
(i) send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or by email or similar technology and you can inform us at any time if you no longer require marketing communications;
(j) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(k) deal with enquiries and complaints made by or about you relating to the website;
(l) keep the website secure and prevent fraud;
(m) verify compliance with the terms and conditions governing the use of the website
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password- and firewall-protected servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(6) Data Retention
(7) Policy amendments
(8) Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
(a) Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
(b) Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
(c) Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
(d) Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
(9) Third party websites
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) How to Contact Me
For purposes of EU data protection law, I, Rachel Airey, of The House of Airey, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Rachel@thehouseofairey.co.uk. Alternately, you may write to me at:
Rachel Airey, 77 The Bramblings, Amersham, Bucks, HP6 6FN, United Kingdom.